Facebook, Instagram, WhatsApp and Messenger, the two social networks and two messengers of the Californian giant led by Mark Zuckerberg, suffered a massive outage on Monday, October 4, potentially affecting tens of millions of users worldwide.
“This site is inaccessible,” “impossible to find the server address,” Facebook’s site told many users on Monday around 4 p.m. GMT. Several hours later, the situation was still not restored. The origin and extent of the failure are, at this time, unknown.
No more photos on Instagram, no more messages on WhatsApp or Messenger, no more “selfies”… Just after the start of this giant bug, Facebook was even forced to communicate with its rival Twitter to apologize! The Californian firm says it is working towards a return to normal as soon as possible.
“We are aware that some people are struggling to access our apps and products. We are working to return to normal as soon as possible and apologize for the inconvenience,” tweeted Andy Stone, a spokesman for the group.
On its Twitter account, Instagram also confirmed these concerns and said that its teams were doing everything possible to repair the failure as soon as possible.
Downdetector, which business is to count alert messages relayed by users, says it has collected more than 50,000 error reports about Facebook and Instagram, a figure that does not reflect the exact number of malfunctions.
Around 16:30 GMT, Facebook shares fell 5.4% to $324.4 on Wall Street. Enough to reinforce the impression of a very bad start to the week for Facebook, since on CBS, in the famous show “60 Minutes”, a whistleblower has just accused the network of having betrayed democracy.
A former director at Facebook, her name is Frances Haugen and she resigned in May, says our correspondent in the United States, Eric de Salve. She leaked numerous internal documents that prove the company’s role during the attack on The Capitol on January 6, 2021.
These documents show that all devices to limit disinformation were deliberately lifted after the 2020 presidential election, simply to make more money. Facebook, she says, has “prioritized profit over security.”